According to eMarketer, Canadian consumers spent $3.8 billion shopping online in 2004 and $6.2 billion online in 2005. In fact, Canadians are poised to double their online spending for retail goods from $8 billion this past year to $16 billion by 2009. After a very, very busy holiday season we don’t doubt this! According to an Ipsos-Reid study, “all in all, it is a very positive story. You have more people buying online…and they plan to come back and do it again. The whole experience is improving”.
As a mom and a business owner I know the convenience and value of online shopping. We still get many customers, however, that are leery about shopping online and I don’t blame them. Having done an awful lot of shopping on the internet myself, I’ve been burned in the past, but I’ve also learned a great deal along the way. Online stores come and go with the change in the wind, and without a store “front” it’s difficult to determine what the consequence of any transaction may be. It’s important to learn as much as you can about the credibility of any online store that you would like to make a purchase from.
Some of the top reasons customers hesitate when making online purchases are due to poor customer service, a lack of communication or an inability to reach a “real, live” person. We hope that at the Parenting By Nature Online Baby Store we’ve helped to ease your mind as Customer Care is our top priority. We’ve been selling cloth diapers, baby carriers, baby toys and baby gifts online across Canada since 2004 and we know what it takes to make shopping online enjoyable. Our goal is that when making a purchase at our Natural Baby Store your online shopping experience will be one you want to tell others about. If you’ve enjoyed our store or services, please let others know at The Diaper Pin or The BabyWearer. Public review sites are instrumental to customers looking to find quality products & services online and they provide at least one way to confirm the integrity of an online store.
If you have any problems or concerns, please don’t hesitate to let us know. We would like the opportunity to do what we can to make things better. We are committed to being here, when you need us, for questions, returns or support. Happy Online Shopping!